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SAP Field Service Management

What is SAP FSM?

SAP Field Service Management (FSM) is a cloud-based platform that enables service organisations to define, plan, optimise and digitise their field service operations.

Offered standalone as well as integrated with ERP systems, FSM enables field service organisations to optimise their operations, improve field crew utilisation, and increase first-time-visit problem resolution, optimise asset management practices and achieve higher internal and external customer satisfaction.

Our expertise in FSM

  • ECENTA leverages on our experienced resources experienced in more than 50 FSM implementation projects
  • In the past 3 years, we have been engaged in 26 FSM projects in APJ, Europe and Americas.
  • Our customers are in a diverse range of industry sectors including but not limited to Energy, Healthcare and Medical, Manufacturing, High Tech, Utilities, Audit and Quality Management, Transportation, Food Technologies and Facilities Management.
  • Expert in the business of service management
  • Expert in technical implementation and integration