The Use Case
Historically Field Service agents executed service orders offline using paper reports and entering data manually after returning to their home locations after a job. And for customers using SAP ERP CS, the best reporting was only possible with custom solutions. Today many businesses have adopted the SAP Service Cloud to power the service processes. And these two applications - SAP ERP CS and SAP Service Cloud - must work together seamlessly. Tickets and work orders created in the SAP Service Cloud need to be integrated with the legacy SAP ERP CS and vice versa.
ECENTA CS Connect enables customers to leverage the investments in the legacy application without sacrificing the power of the offline app provided by SAP Service Cloud. This accelerator enables customers to mobilize their field service without having to do a “Rip and Replace” SAP ERP CS. The result is a significantly simplified project with rapid ROI. ECENTA CS Connect utilizes SAP Cloud Platform as the middleware to seamlessly replicate work orders and related information like spares usage, labor and expenses from SAP Service Cloud to SAP ERP CS.