New Solutions, Projects, Resources and EventsAs an official SAP partner, ECENTA is proud to announce its support and delivery of three new solutions. Read the latest about these new solutions, as well as resources and project updates. We welcome you to reach out to us.
We recently made significant investments partnering with SAP to deliver three new solutions:
- ECENTA Service Lens, combining Microsoft Hololens technology with SAP Service Cloud to power the future of field service. Watch our demo on YouTube here.
SAP Field Service Management with CoreSystems
- SAP Sales Cloud support, CPQ and CLM
For more information or to schedule a demo, please email Matthias Galley.
We support the entire SAP C4/HANA suite of products. For additional information about any of our projects, please reach out to us.
SAP COMMERCE CLOUD FOR ANIMAL HEALTHNew functionality launched in October including product availability-based alerts, easy access to frequently bought products, new promotion pages, and datahub enhancements for master data delta updates.
Read Case Study
SAP COMMERCE CLOUD FOR AGRICULTUREThe client rolled out their portal based in the USA and South Africa. In addition to implementing specific functions for these regions, ECENTA optimized existing functionality to improve the speed and responsiveness of the website.
Read Case Study
SAP CRM, SERVICE FOR MANUFACTURINGECENTA is implementing new functionality and change requests, while also supporting the global rollout for sales.
SAP SERVICE CLOUD, ECENTA CS CONNECTOR FOR MANUFACTURINGService Cloud will be implemented on top of SAP Sales Cloud, and integration into SAP ERP CS will be done using the ECENTA CS Connector.
SAP SERVICE CLOUD FOR TRAVELWith millions of records and complex ticketing and complaint scenarios, ECENTA is working with multiple back-ends and a mobile offline application with global releases and go-lives.
SAP SERVICE CLOUD FOR CONSUMER GOODSECENTA implemented a complaint management process using the Service Cloud ticket component configured to support the B2C process. The solution was extended to deliver enhanced printing, and integrated to SAP BW for reporting capabilities to blend with ERP data. The solution was integrated with Sprinklr’s 20+ social channels.
SAP CRM SERVICE, SAP ERP FOR HIGH TECHECENTA is supporting and collaborating with SAP to develop new features and enhancements for their productive Customer Support System and SAP ERP.
SAP C4C FOR PROFESSIONAL SERVICESECENTA is supporting the continued C4C roadmap, including areas of Opportunity Management and project-based resource planning.
SAP C4C FOR MANUFACTURINGECENTA will kick off the second phase to enable formalized RFQ processes, task integration with ECC ITLs, and quote integration.
Customer Experience is the new Brand. Learn more about how technology and service align for CX - and business results.
CONNECT WITH PURPOSEHere SAP explores the vision and value of the Customer Experience portfolio and SAP C/4HANA suite. Read industry use cases, customer case studies, and what the technology means to customers.
CUSTOMER JOURNEY MAPPINGCIOs driving digital strategy are increasingly faced with mastering applications for customer experience. A combined approach of IT and business with customer journey mapping is key.
KEYNOTES FROM SAP CX LIVE
Watch now-available highlights from the general session including news about the SAP C/4HANA roadmap, Commerce in the Cloud, and the new commerce mobile app Upscale.