The Use Case
Field Service agents expect to work offline to execute service orders instead of using paper reports and entering data manually after returning to their home locations after a job. For customers using SAP ERP CS, this was only possible with custom solutions. In parallel, businesses have adopted the SAP Service Cloud to power the service processes. These two applications - one legacy application (SAP ERP CS) with significant data and investment and the other, the modern fully offline capable SAP Service Cloud - must work together seamlessly. Thus, tickets and work orders created in the SAP Service Cloud need to be integrated with the legacy SAP ERP CS and vice versa.
ECENTA CS Connect enables customers to leverage the investments in the legacy application without sacrificing the power of the offline app provided by SAP Service Cloud. This accelerator enables customers to mobilize their field service without having to do a “Rip and Replace” SAP ERP CS. The result is a significantly simplified project with rapid ROI. ECENTA CS Connect utilizes SAP Cloud Platform as the middleware to seamlessly replicate work orders and related information like spares usage, labor and expenses from SAP Service Cloud to SAP ERP CS.