Current Customers and Projects, News, Events
This year the holiday season has indeed made itself felt. We are also working on a number of very large and long projects. The result is fewer projects that went live in the third quarter. To be more precise: there are two of them.
Nevertheless, we weren't idle. New interesting projects are approaching, SAP has published more details about C/4HANA and we are now Siemens MindSphere Silver Partner. As always, you will find further information below.
Projects completed in the past weeks
Canadian Stewardship Services Alliance (Canada)
- Sustainability / Government Sponsored Programs
- Go live of phase 2 with SAP Service and Sales Cloud in August 2018
- The project delivered a way for different departments to monitor and engage with vendors who collect, dispose and process recycling and hazard waste throughout Canada.
- Processes include Ticketing, Activity Management, Emails, Visits, Leads and Account Management.
- First Vendor Master integration into SAP Cloud for Customer
Travel Industry (UK)
- Implementation for SAP Service Cloud for the customer service
- Rollout to Belgium
- Service Ticket Management with Telephony Integration
- 24x7 Call Center
- Bulk notifications via an external SMS server
- PDF generation
- Connection to document management system
- Enhancements for Social Media Service Ticket Management
- Extremely high data and transaction volume
And some other customers who sadly don’t want to be mentioned...
News from the industry & from ECENTA
We take responsibility
As a globally active company with ambitious goals, ECENTA also takes on social responsibility. Thus, we promote the development of committed young talent beyond the boundaries of our company. As with our SAP projects, the location plays a minor part in our commitment. The youth handball academy Neuhausen/Ostfildern JANO offers talented young players in the Stuttgart region top-notch handball training. For us at ECENTA, it is important to not only encourage young people to participate in sports, but to also enable them to make the most of their potential. Even if sometimes only balls or team shirts are missing, we like to get involved in regional, national, or international talent promotion. Accordingly, we handed over a set of team shirts to the U14 team of JANO Filder on July 11th, with which they can now start the new season. We wish them all the best!
Get Influence: SAP Customer Connection Program
SAP Contact Center now joined the co-innovation program SAP Customer Connection to provide customers the opportunity to influence SAP software development decisions and adopt new Feature Pack improvements early on. All Partners and Customers are gladly welcome to participate by first registering at the SAP Customer Influence site. Once registered, you will be able to share your enhancement ideas and related business cases, collaborate with other product feature contributors and follow the program schedule. Participants will then be able to upvote on the submitted ideas to influence those moving forward. The more votes a feature idea receives the better the chance to become implemented.
You will find SAP Contact Center together with SAP CRM under the CRM 2019 program link:
The program starts on 23rd October when the CRM 2019 Program & Collection phase opens. Kick-off Webinars for CRM & CCtr are planned for October 24th & 25th.
IoT Partnership with Siemens
Since August, we are a Siemens MindSphere Silver Partner. Siemens MindSphere is a cloud-based, open IoT operating system from Siemens connecting products, plants, systems and machines and thus makes it possible to use the wealth of data from the Internet of Things (IoT) with comprehensive analysis. Siemens MindSphere is based on SAP Cloud Platform and its Internet of Things services.
As a Siemens MindSphere Silver Partner, we are a member of the Siemens ecosystem. This means we have consultants trained by Siemens as part of the MindSphere Technical Curriculum as well as access to other MindSphere partners who can complement our own capabilities. In this way, we can help our customers achieve their desired business results based on the Siemens Mindsphere Platform.
dmexco 2018 – some impressions
The dmxeco in Cologne once again had much more news and insights to offer than a single visitor was able to absorb.
The trade fair is now regarded as the world's leading trade fair and conference for the digital economy. It drives the industry forward as a motor for ideas and growth. ECENTA and ECENTA Digital were participating. Please contact us to discuss with you the most promising strategies, solutions and trends from Marketing Communications & Technology.
The trend themes Machine Learning, Social Commerce, Subscription Commerce and Customer Experience were presented in countless use cases in order to prepare the visitors for the topics of the future. Those who could not join this spectacle live can experience selected seminars and panel discussions on the following YouTube channel:
Please contact us to discuss with you the most promising strategies, solutions and trends from Marketing Communications & Technology.
SAP Customer Experience LIVE 2018
October 10th-11th, 2018, Barcelona
The SAP Customer Experience Live will take place this year as a follow-up event to the global Hybris Summit in Barcelona. More than ever, the focus is not only on customer relations, but goes even further - beyond CRM. What are the latest trends and developments in marketing, sales, and service? You will hear about them in Barcelona. We will once again be present with a booth, and our customer Insight will talk about its implementation of the SAP Sales Cloud. Why don't you stop by our booth S12?
October 16th-18th, 2018, Leipzig
Many users are faced with the task of creating a "business without borders", while "the architecture of the future" has not yet been clearly defined. This situation takes up the motto of the congress "Business without borders - the architecture of the future". As always, we are there wherever our customers are. You will find us also this year in Leipzig at booth E1. We have already prepared innovative demos and new customer references. We are looking forward to meeting you!