Back to overview
Case study

Specialty Product and Services Company

BACKGROUND

This company provides specialized products and services ranging from uniforms, cleaning services and restroom supplies, to first-aid and safety products, fire extinguishers, and safety and compliance training. The company had implemented SAP Commerce (version 5.2) platforms for their DSSM (Direct Sales and Strategic Marketing) and e-Service units.


CHALLENGE

Major stabilization of the rental e-Service and Online Bill Pay solutions was needed in order to roll out solutions to a larger customer base. Poor adoption of the solutions was also a challenge, and the result of an inability to update the platform with the latest features and enhancements without upgrading the entire system.


HOW ECENTA HELPED

Over a 34-week project schedule ECENTA resolved stabilization items and enhanced the user experience enabling the roll-out of the solution to the extensive customer base. ECENTA also provided the client with an extensive KDD (Key Design Document) highlighting the various upgrade options, and a detailed tech- nical and functional analysis of the upgrade to the latest version.


RESULTS

Technical

  • Streamlined user registration and delivered an intuitive user experience
  • Delivered a Key Design Document with a detailed technical upgrade path
  • Stabilized existing e-service and online bill-pay solutions
  • Provided a path to more effective decision-making when addressing an upgrade the Commerce platform

Business


  • Increased customer adoption for paying open and pending invoices on schedule
  • Revamped auto-pay functionality with advanced notifications for monthly statements and auto payments
  • Increased visibility to transactions

Our references

Our clients range from Fortune 500 companies to emerging industry leaders.
As SAP technology integration and implementation experts we help solve
customer experience
and commerce challenges.

ARYZTA Food Europe

ARYZTA Food Europe

  • SAP Commerce Cloud
Coca-Cola FEMSA

Coca-Cola FEMSA

  • SAP Marketing Cloud
  • SAP Sales Cloud

City of Wolfsburg

  • SAP CRM
  • SAP Contact Center

OMNICELL INC.

  • SAP Service Cloud

Institut Straumann AG

  • SAP CRM

Vancouver Canucks

  • SAP Marketing Cloud
  • SAP Sales Cloud