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Specialty Product and Services Company
BACKGROUNDThis company provides specialized products and services ranging from uniforms, cleaning services and restroom supplies, to first-aid and safety products, fire extinguishers, and safety and compliance training. The company had implemented SAP Commerce (version 5.2) platforms for their DSSM (Direct Sales and Strategic Marketing) and e-Service units.
CHALLENGEMajor stabilization of the rental e-Service and Online Bill Pay solutions was needed in order to roll out solutions to a larger customer base. Poor adoption of the solutions was also a challenge, and the result of an inability to update the platform with the latest features and enhancements without upgrading the entire system.
HOW ECENTA HELPEDOver a 34-week project schedule ECENTA resolved stabilization items and enhanced the user experience enabling the roll-out of the solution to the extensive customer base. ECENTA also provided the client with an extensive KDD (Key Design Document) highlighting the various upgrade options, and a detailed tech- nical and functional analysis of the upgrade to the latest version.
- Streamlined user registration and delivered an intuitive user experience
- Delivered a Key Design Document with a detailed technical upgrade path
- Stabilized existing e-service and online bill-pay solutions
- Provided a path to more effective decision-making when addressing an upgrade the Commerce platform
- Increased customer adoption for paying open and pending invoices on schedule
- Revamped auto-pay functionality with advanced notifications for monthly statements and auto payments
- Increased visibility to transactions