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Case study

Aryzta LLC

BACKGROUND

ARYZTA is a specialty food producer and distributor with a focus on specialty baking. The specialty bakery prepares and delivers freshly prepared food, providing the best value, variety, taste, and convenience to consumers at the point of sale. ARYZTA Food Europe has a diverse customer base within convenience retail, restaurants, catering, hotels, and leisure.


CHALLENGE

With multiple management teams working across different systems, ARYZTA’s European sup-port and sales processes became inconsistent. The company chose SAP Sales Cloud for its core European markets.


HOW ECENTA HELPED

Clearly defined processes were identified to help increase and support sales effectiveness and cross selling. Insight into the opportunity pipeline allowed ARYZTA to focus on driving additional key performance indicators, and gave the company a centralized view. Additionally the organization improved the customer service flow between departments.


RESULTS

  • Implemented a single sales solution for use across multiple users and business lines
  • Defined consistent sales and support processes for core markets
  • Minimized administration and optimized collaboration between field sales and telesales
  • Delivered responsive, mobile-friendly user interface, ideal for sales reps working on tablets

Our references

Our clients range from Fortune 500 companies to emerging industry leaders. We help solve their most complex and interesting customer engagement and commerce challenges. We start by listening and we end with measurable business outcome.

ARYZTA Food Europe

ARYZTA Food Europe

  • SAP Commerce Cloud
Coca-Cola FEMSA

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City of Wolfsburg

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OMNICELL INC.

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Vancouver Canucks

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