In addition to projects in flight, here is a snapshot of our current work during this Fall 2020 season. As always feel free to reach out to us for more information.
SAP COMMERCE CLOUD
We are excited to announce this customer will go live with Commerce Cloud within weeks. We've extended our previous engagement which brought self-service capabilities, and the organization will embark on their commerce journey by enabling their customers with online purchases and pick ups in-store. This is a key improvement to the customer experience model, especially during the pandemic and reduced foot traffic. ECENTA originally integrated SAP Commerce Cloud with SAP ECC and Microsoft Finance and Operations earlier this year.
ECENTA is excite to begin an engagement with a corporation to help support their digital commerce capabilities and optimize the customer journey. We will begin the project stabilizing the platform, then making multi-phase enhancements to optimize the site and touch-points to better the customer experiences with the brand.
This project involves both support for SAP Commerce, and support in the expansion of the Contact Center investment to offer Chat features as well as various process improvements related to telesales.
SAP SERVICE CLOUD & BUSINESS PROCESS DESIGN
We are looking forward to starting a new project this Fall with a global multi-brand industrial manufacturer. We will support SAP Service Cloud and also deliver on a multi-phase customer experience engagement that involves strategies to accelerate optimal digital experiences at every touch-point, and support a digital transformation with technology and automation.
SAP FIELD SERVICE MANAGEMENT
ECENTA is implementing SAP Field Service Management to improve the business process and workflow for field service engineers, dispatchers and managers. The solution will integrate tightly with SAP Service Cloud (C4C) and SAP ECC. The project will also deliver offline access for field service engineers, and provide a single point of entry.
A leader in world class telecommunication and CCaS solutions, the customer has chosen us to help create a Proof of Concept for SAP CPQ to model their modern CCaS (Contact Center as a Service) offerings. The PoC will conclude at the end of November, and includes a wide variety of user stories and personas from which to build out - and give the organization an in-depth view of the solution and its capabilities.