SAP Product Management and ecenta have developed a new Value Scenario for the new upcoming Business Suite EhP1 Release.

The deep and ongoing cooperation of SAP product managers and ecenta project managers allowed an alignment of the scenario to actual customer and market requirements. Due to ecenta's excellent experience of implementing various scenarios through the last 10 years, a smooth system integration leading to a closed-loop scenario could be planned and successfully implemented.

ecenta consultants assisted SAP product management with their in-depth industry experience by:

• enhancing and validating the scenario storybook
• setting up the cross-system data extraction process
• setting up the test environment
• supporting test management

SAP products (Innovation 2010) subject to the initiative:

• SAP CRM 7.0 EHP1
• SAP NetWeaver BW 7.2
• SAP NetWeaver Portal
• SAP Business Objects Data Quality Management
• Financial Shared Service Center
• SAP NetWeaver Process Integration
• SAP NetWeaver Composition Environment
• Interactive Customer Lifecycle Management: end-to-end process including SAP CRM, SAP DQM, SAP ECC and SAP BW

Resources Trained in the new SAP product:

APA: Number of consultants 17

• SAP CRM 7.0 EhP1
• SAP NetWeaver BW 7.2
• SAP Business Objects Data

Quality Management EMEA: Number of consultants 23

• SAP CRM 7.0 EhP1
• SAP NetWeaver BW 7.2
• SAP NetWeaver Portal
• SAP Business Objects Data

Quality Management North America: Number of consultants 21

• SAP CRM 7.0 EhP1
• SAP NetWeaver BW 7.2
• SAP NetWeaver Portal

Latin America: Number of consultants 5

• SAP CRM 7.0 EhP1
• SAP NetWeaver BW 7.2

Industry experience

Products and services available from SAP empower your organization to achieve superior business results enterprise-wide. Because SAP solutions touch so many aspects of your organization, it often takes highly-specialized skills to ensure a proper implementation, integration and long-term optimization. Multinational enterprises as well as mid-sized companies call ecenta first because of our extensive capacity of expertise in SAP implementations.

COE's, Demo's

ecenta and SAP IT are currently setting up a prototype for the SAP BCM integration into SAP CRM which will be part of the EhP1 Upgrade in SAP's own SAP CRM implementation. Once in production, the telephone-based marketing will be CTI-supported leading to reduced handling times and largely improved reporting capabilities.

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