Telecommunication is a central factor in the economy of the 21st century. Just 20 years after deregulation, today’s telecommunications market has many powerful participants and is almost saturated. As a result, competition is extremely tough and products look more alike than ever before. And, to cap it all off, closeness to the customer has become the critical factor that determines competitive position.

The winners in this race are the telecommunications suppliers who can best understand and satisfy the needs of their customers. Customer satisfaction and customer loyalty are the keys to success.

We know the unique characteristics of the telecommunications sector well. We learned about them during the course of numerous (sometimes multi-year) implementation projects for SAP® products like the SAP Customer Relationship Management application, the SAP NetWeaver® Master Data Management component, and the SAP NetWeaver Business Warehouse component. Our consulting services cover all the functions along the value chain:

»     Invoicing

»     Contract management

»     Dealer management

»     Customer management

»     Customer service