Referenser

PT Astra Otoparts Tbk.
 Design och implementation av en kundsupportprocess i SAP CRM 2004 med service industri add-ons som ersatte ett icke-SAP CRM system och integrerades med ett redan existerande SAP R/3 till ett SAP landskap för att lättare kunna synkronisera master data
Audi AG
 Customer Care skapat med SAP CRM 3.0, automatiserad email, telefax och brev distribuering med arbetsflöden och content management (ArchiveLink), eskaleringsprocesser
Bosch u. Siemens
Hausgeraete GmbH
 Processer för verifiering av inköpsrekvisitioner med SAP R/3
PT Excelcomindo Pratama, Tbk.
 Design och implementation av ett IT Help-Desk scenario
SAP CRM Analytics inom SAP NetWeaver 2004 miljön
INA-Schaeffler KG
 Process och dokumenthantering som innefattar alla R/3 moduler. 50 stycken processmallar, 30 dokumentscenarion och en global rollout
Ferrero Deutschland GmbH
 Uppgradering av SAP NetWeaver BI 3.5 till SAP NetWeaver BI 7.0
Müller Weingarten
 Processer i SAP R/3 MM (inköpsrekvisitioner)
Multimedia Development Corporation Sdn Bhd
 Full implementation av SAP CRM
Förbättring av ett SAP CRM scenario med ett flertal offline formulär (SAP NetWeaver CAF med Adobe Interactive Forms, Guided Procedures och Agents Inbox)
Tetra Pak AB, Sweden
 Design och implementation av ett IT Help-Desk scenario
Volkswagen AG
 Customer Care skapat med SAP CRM 3.0, automatiserad email, telefax och brev distribuering med arbetsfläden och content management (ArchiveLink), eskalerings processer
Bank tillhörande en stor biltillverkare i Mexico Lease and Asset Management with SAP CRM
Ett norditalienskt telekommunikationsföretag Workflows for processing and controlling service requests with SAP CRM
En större tysk detaljvaruhandelskedja Workflow for the authorization of absence notifications with SAP HR (Human Resources)
En stor tillverkare av paketeringsmaskiner och material Successful global Roadshow for Interaction Center WebClient
Online-delen av en stor Brittisk apotekskedja Extension of the functionality of the e-mail solution in the SAP CRM Interaction Centre, second e-mail route for SAPconnect
En nordeuropeisk post (tillsammans med ett SAP team) Inplace integration of a widely used (in Scandinavia) Contact Center System in SAP CRM
Ett globalt agerande telekommunikationsföretag (tillsammans med ett SAP team) Concept and development of a new e-mail solution for the Customer Care Center of a globally acting Scandinavian telecommunications company, based on the Interaction Center in SAP CRM
Concept and development of SAP NetWeaver 2004s BI Content for SAP CRM service processes
Optimization of the performance of the SAP NetWeaver BI extractors in SAP CRM
Concept and implementation of expanded authorization checks in SAP CRM
Concept and implementation of web-supported quote processing for SAP CRM
Increase of the worklist performance in the Customer Interaction Center by 8 to 20 times
Central Customer Repository as a result of a customer consolidation scenario for 10 source systems, of these 2 large SAP ERP installations, others are SAP and non-SAP systems; integration through SeeBeyond and SAP NetWeaver PI
Central Product Repository in SAP NetWeaver MDM
Central Vendor Repository in SAP NetWeaver MDM
Central Vendor Maintenance in an eSOA process, built within SAP NetWeaver Composite Application Framework (Adobe Interactive Forms, Guided Procedures, Agents Inbox, SAP NetWeaver PI and SAP NetWeaver MDM)
Ett globalt agerande telekommunikationsföretag (tillsammans med ett IBM) Vendor Consolidation Scenario for 100+ source systems, of these 2 large SAP ERP installations and a number of smaller SAP and non-SAP systems; integration through SeeBeyond and SAP NetWeaver PI; Global Spent Reporting in SAP NetWeaver 2004s
Upgrade of SAP NetWeaver BI 3.5 to SAP NetWeaver BI 7.0
Design and implementation of the entire customer's product range in Installed Base Management component
Ett globalt högteknologiföretag SAP CRM as a step toward global master data management
Implementation of a Help-Desk scenario with SAP CRM
En global ledande distributör av industrikemikalier Designing and implementing a Call Center solution based on SAP ERP 2005 and SAP CRM 5.0 Best Practices as part of a SAP All-in-One Implementation
En global teknisk lösningsspecialist (tillsammans med ett SAP team) Full project life cycle of SAP CRM, including the initial design phase, the implementation of CRM, deployment, go-live support and the ongoing design of further improvements and functionality for the next project phases
En global ledande medicinsk utrustningstillverkare Conceptualizing and prototyping replacing existing R/3 Customer Service with CRM Service
Resolve performance issues occurred after CRM 5.0 upgrade and further usability enhancement
A leading oil and gas multi-
national corporation
(together with an SAP unit)		 Upgrade of CRM 2.0C to CRM 5.0 and integration between CRM and R/3 systems