ecenta CRM Consulting

The latest ideas surrounding Customer Relationship Management (CRM) extend far beyond isolated front-office applications for customer service or sales support. Today's requirements demand integrated total solutions that are closely connected to internal order processing procedures or that even establish links to Supply Chain Management (SCM) and possibly include suppliers or sales partners. Projects for implementing suitable organizational structures and IT systems are therefore complex.

ecenta's area of expertise is SAP® CRM from SAP AG. We provide solutions ranging from professional management of large-scale projects to their targeted implementation and also handle any programming that is necessary. You can depend on the skills of ecenta in all of your CRM project phases since our expert consultants will gladly advise you in investment planning or "blueprint" preparation. During the introductory phase, we can assist you with implementation and customization (alternatively, we can assume full responsibility for these tasks on your behalf). If a SAP CRM system has already been implemented, ecenta experts are waiting to answer the various questions you may have ranging from the evaluation of CRM data (Analytical CRM) to the continuous improvement of your CRM processes with SAP CRM.

Our services:

• Acting as general contractor for SAP CRM projects
• Managing complex SAP CRM projects
• Implementing SAP CRM (blueprint creation, implementation, customizing, Go Live and Support) with focus on CRM-Marketing-, Service- and Help-Desk Processes
• Providing tailored adjustments and developments (e.g. in the Interaction Center, Business Partner, etc.)
• Assisting in analyzing SAP CRM data (Analytical CRM)
• Establishing interfaces between 3rd party systems and SAP CRM using Exchange Infrastructure and CRM Middleware

Regardless of the area of partnership, you can discover for yourself how highly we value reliable, on-time and cost-effective implementation. Our consulting teams have gained years of experience working on successful projects both with large-scale enterprises operating internationally as well as with small- and medium-sized businesses. We also have the added benefit of working closely with SAP Development and thereby having a good insight in the present and future of the software and related technologies.

Our customers benefit from this experience through our Project Accelerators. ecenta has been active in more than 40 CRM implementations world-wide.

ecenta has been involved and still is involved in the development of SAP CRM, especially for the Interaction Center WebClient and the new fully web-based User Interface delivered by SAP for the first time with SAP CRM 2006s.