Products and Services

ecenta CRM Consulting

No matter what the phase of your SAP CRM project, you can rely on ecenta's expertise, which ranges from professional management of large-scale projects to their targeted implementation in all areas: for example

• Interaction Center WebClient (IC WebClient)
• CTI projects
• CRM Service
• CRM Sales
• CRM Marketing
• Help-Desk processes
• Analytical CRM with Business Warehouse
• Integration of external systems

ecenta Business Intelligence and Business Warehouse Consulting

We believe that supporting the operational sequences at the customer and prospective customer interface is no less vital than the processing and analysis of all of the information generated daily about customers, markets, your company's goods and the like. ecenta has many years of experience in this field and particularly benefits from its experts' in-depth knowledge of the source systems.

ecenta Master Data Management Consulting

Application integration, cross application working processes, efficiency and transparency are not achievable, if the quality of master data is under par. For example, if the same supplier has different vendor numbers in separate systems, and there is no central repository with a global identifier, a global sourcing group will not have the necessary information to negotiate terms and conditions with its suppliers. Master data is truly a valuable asset that is a prerequisite for effective decision-making and planning.

ecenta knows how to achieve success in Master Data Management projects. We have repeatedly done so in managing master data across heterogeneous landscapes with SAP® Netweaver MDM, in order to provide clear and accurate views of master data to the enterprise.

ecenta Leasing Consulting

Where others develop we know how to use the standard to reduce time and effort in SAP Leasing projects.

The keys to a successful SAP Leasing Implementation are:

• Consultants with an exceptional technical and business knowledge of SAP Leasing
• Close Relationship to the SAP Leasing Team in Walldorf
• SAP Leasing architectural Know How
• Wide basis of Consultants in all modules
• Ability to provide consultants and Off Shore models including Development managers onsite

ecenta Process Integration Consulting

Has your company over the time built up a patchwork of IT-systems, SAP and non-SAP, and you need these systems to communicate with each other, without incurring expensive integration costs? ecenta has a team of SAP NetWeaver Process Integration (Exchange Infrastructure) specialists that can help you.

ecenta Enterprise SOA Consulting

Have innovation, SOA and ESA always meant investments for you, but have hardly shown real business benefits? Do you fear that eSOA will lead to the same result?

It doesn't have to be so. ecenta eSOA consulting team is specialized in cross application SOA scenarios that are built within the composite application framework. By using Adobe Interactive Forms, Guided Procedures and WebDynpro, we are able to deliver in an accelerated manner flexible, efficient, and low-cost solutions.

ecenta Performance Consulting

Are you experiencing performance problems with the SAP CRM or SAP NetWeaver BI system you have installed? Reconfiguration and investments in the hardware environment have been made as far as possible, but are things still not running smoothly? If this is the case, then let ecenta help you. We proceed by first examining your infrastructure, continue by optimizing the database, and then, if the system is still too slow, by suggesting tailor-made application upgrades. Our fees are, of course, based on how successful we are in helping you.