References
PT Astra Otoparts Tbk. |
Design and implementation of a customer support service process in SAP CRM 2004 with Service Industry Add-on replacing a non-SAP CRM system and integrating with an existing SAP R/3 into a single SAP landscape for easy master data synchronization |
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Audi AG |
Customer Care solution with SAP CRM 3.0, automated email, telefax and letter distribution with workflow and content management (ArchiveLink), escalation processes |
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Bosch u. Siemens Hausgeraete GmbH |
Workflow for the authorization of purchase requisitions with SAP R/3 |
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PT Excelcomindo Pratama, Tbk. |
Design and implementation of an IT Help-Desk scenario
SAP CRM Analytics within the SAP NetWeaver 2004 environment
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INA-Schaeffler KG |
Workflow and document management involving all R/3 modules, 50 workflow templates, 30 document scenarios, worldwide rollout |
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Ferrero Deutschland GmbH |
Upgrade of SAP NetWeaver BI 3.5 to SAP NetWeaver BI 7.0 |
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Mueller Weingarten |
Workflows in SAP R/3 MM (purchase requisitions) |
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Multimedia Development Corporation Sdn Bhd |
Full implementation of SAP CRM
Enhancement of a SAP CRM scenario by several interactive offline forms
(SAP NetWeaver CAF with Adobe Interactive Forms, Guided Procedures and Agents Inbox)
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Tetra Pak AB, Sweden |
Design and implementation of an IT Help-Desk scenario |
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Volkswagen AG |
Customer Care solution with SAP CRM 3.0, automated email, telefax and letter distribution with workflow and content management (ArchiveLink), escalation processes, reminder functionality |
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| Bank of a large automobile manufacturer in Mexico | Lease and Asset Management with SAP CRM |
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| A North Italian tele- communications company |
Workflows for processing and controlling service requests with SAP CRM |
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| A major German retail store chain | Workflow for the authorization of absence notifications with SAP HR (Human Resources) |
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| A large manufacturer of packaging machines/materials | Successful global Roadshow for Interaction Center WebClient |
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| Online arm of a large British drugstore chain | Extension of the functionality of the e-mail solution in the SAP CRM Interaction Centre, second e-mail route for SAPconnect |
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| A North European postal service (together with an SAP unit) |
Inplace integration of a widely used (in Scandinavia) Contact Center System in SAP CRM |
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| A global acting tele- communications company (together with an SAP unit) |
Concept and development of a new e-mail solution for the Customer Care Center of a
globally acting Scandinavian telecommunications company, based on the Interaction Center
in SAP CRM
Concept and development of SAP NetWeaver 2004s BI Content for SAP CRM service processes
Optimization of the performance of the SAP NetWeaver BI extractors in SAP CRM
Concept and implementation of expanded authorization checks in SAP CRM
Concept and implementation of web-supported quote processing for SAP CRM
Increase of the worklist performance in the Customer Interaction Center
by 8 to 20 times
Central Customer Repository as a result of a customer consolidation scenario
for 10 source systems, of these 2 large SAP ERP installations, others are SAP and non-SAP
systems; integration through SeeBeyond and SAP NetWeaver PI
Central Product Repository in SAP NetWeaver MDM
Central Vendor Repository in SAP NetWeaver MDM
Central Vendor Maintenance in an eSOA process, built within SAP NetWeaver
Composite Application Framework (Adobe Interactive Forms, Guided Procedures, Agents Inbox,
SAP NetWeaver PI and SAP NetWeaver MDM)
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| A global acting tele- communications company (together with IBM) |
Vendor Consolidation Scenario for 100+ source systems, of these 2 large SAP ERP
installations and a number of smaller SAP and non-SAP systems; integration through
SeeBeyond and SAP NetWeaver PI; Global Spent Reporting in SAP NetWeaver 2004s
Upgrade of SAP NetWeaver BI 3.5 to SAP NetWeaver BI 7.0
Design and implementation of the entire customer's product range
in Installed Base Management component
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| A global high-tech company | SAP CRM as a step toward global master data management
Implementation of a Help-Desk scenario with SAP CRM
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| A global leading distributor of industrial chemicals | Designing and implementing a Call Center solution based on SAP ERP 2005 and SAP CRM 5.0 Best Practices as part of a SAP All-in-One Implementation |
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| A global technology solution provider (together with an SAP unit) |
Full project life cycle of SAP CRM, including the initial design phase, the implementation of CRM, deployment, go-live support and the ongoing design of further improvements and functionality for the next project phases |
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| A global leading medical equipment manufacturer | Conceptualizing and prototyping replacing existing R/3 Customer Service with CRM Service
Resolve performance issues occurred after CRM 5.0 upgrade and further
usability enhancement
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| A leading oil and gas multi- national corporation (together with an SAP unit) |
Upgrade of CRM 2.0C to CRM 5.0 and integration between CRM and R/3 systems |
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